Shipping & Delivery Policy
Last updated: October 6, 2026
Thank you for shopping with Oasis Essentials. This policy explains shipping and delivery for orders placed through our store. For questions about your order or delivery options, email oasisessentials5@gmail.com.
Shipping Destinations and Options
Available shipping destinations and delivery options depend on the items in your order and your delivery address. Please enter your address at checkout to view available options. If no shipping option is available, contact us before placing an order.
Shipping Charges
Shipping charges collected by us are displayed at checkout before you complete your purchase. Charges may vary by destination, order contents, and delivery method. Free shipping applies only when expressly offered and when any stated conditions are met.
Order Processing
Orders must be confirmed and payment approved before dispatch. Processing time is separate from transit time. Please contact us before ordering if you need an item by a specific date so we can advise on the expected schedule.
Delivery Estimates
Any delivery estimates provided with a product, shipping option, or order communication are estimates rather than guarantees unless expressly stated otherwise. Processing requirements, carrier delays, holidays, severe weather, and customs checks may affect delivery. If your order is delayed, contact us for assistance. Nothing in this policy limits your rights under applicable law concerning delivery.
Tracking
Where tracking is available for your shipment, tracking details will be provided after dispatch. Tracking may take time to update after the carrier receives the parcel. If you have not received shipping information or need help locating your order, contact us with your order number.
Delivery Address and Order Changes
Please check your shipping address and contact details carefully before placing an order. If you notice an error, email us as soon as possible. We will try to accommodate address changes before dispatch, but changes cannot be guaranteed once an order is being processed or has shipped.
International Orders and Customs
Where international shipping is available, your order may be subject to customs checks and import duties, taxes, or carrier clearance fees. Charges collected by us will be shown at checkout. Additional charges not collected at checkout may be payable to the relevant authority or carrier, depending on the destination and applicable law. Contact us before purchasing if you need clarification about import charges.
Delayed, Missing, or Damaged Deliveries
If a parcel is delayed, missing, marked as delivered but not received, or arrives damaged, please contact us promptly with your order number and relevant details. For damaged items, keep the packaging and provide photos if available. We will investigate and work with you and the carrier to arrange an appropriate resolution in accordance with applicable law. You do not need to resolve a carrier issue alone.
Failed Delivery or Returned Parcels
If a parcel cannot be delivered or is returned to us, contact us to discuss the next steps. Any proposed redelivery charges will be explained before you agree to them. Charges will not be imposed where the delivery failure was our error or where prohibited by applicable law.
Returns and Refunds
For information about returns, exchanges, and refunds, please review our Refund & Return Policy or contact us at oasisessentials5@gmail.com. Your statutory consumer rights remain unaffected.
Contact Us
For shipping and delivery assistance, email oasisessentials5@gmail.com and include your order number if you have one.