Refund & Return Policy

Last updated: October 6, 2026

At Oasis Essentials, we want you to be happy with your purchase. This policy explains how to request a return or refund. It does not limit your rights under applicable consumer protection laws.

30-Day Returns

You may request a change-of-mind return within 30 days of receiving your order. Items must be unused, unworn, in their original condition, with tags attached where applicable, and in their original packaging. Please provide your order number or proof of purchase.

How to Request a Return

Email oasisessentials5@gmail.com with your order number, the item you wish to return, and the reason for your request. For damaged, faulty, or incorrect items, include photos if available.

Please contact us before sending anything back. If your return is approved, we will provide the return address and instructions. Do not send your return to the manufacturer or to an address on the parcel unless we instruct you to do so.

Return Shipping

For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked shipping service and retaining proof of postage.

If you received a faulty, damaged, or incorrect item, we will cover reasonable return shipping costs where a return is required. Contact us first so we can arrange an appropriate return method.

Items Not Eligible for Change-of-Mind Returns

We do not accept change-of-mind returns for personalized or custom-made items, perishable goods, gift cards, or sealed health, beauty, and personal-care items that have been opened or used for hygiene reasons. These exclusions do not affect your rights concerning faulty, damaged, or incorrectly supplied goods.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty, or incorrect. We will work with you to arrange an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and applicable law. The 30-day change-of-mind window does not limit any statutory rights you may have.

Refunds

We will notify you after receiving and inspecting your return. If approved, we will issue your refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

For change-of-mind returns, original shipping charges are non-refundable unless required by law. Refunds for faulty, damaged, or incorrect items will include any shipping charges required to be refunded under applicable law.

If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact us.

Exchanges

If you would like a different item, contact us to request a return. You can place a separate order for the replacement item. Availability and current pricing apply to the new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request before shipment, but cancellation cannot be guaranteed once processing or dispatch has begun. If your order has already shipped, follow the return process described above.

Your Consumer Rights

This policy is in addition to, and does not replace, any mandatory rights you have under applicable law, including rights relating to defective goods or distance-selling cancellation periods. Where applicable law gives you greater protection than this policy, that protection applies.

Contact Us

For return or refund assistance, email oasisessentials5@gmail.com.